February 2020 The relatives of resident said for Manager’s birthday that she is a beautiful person inside with amazing and beautiful soul, genuinely care about people and that reflects with everything that she does. They feel very privileged and are very lucky to find Willow Lodge and Manager as a mentor, the staff do look after their dad well. The residents’ wife was very thankful what WL team do for her husband.
February 2020 The relative of resident expressed on the video for Manager’s birthday, that she loves the manager and all staff at Willow Lodge. Relative of resident
March 2020 We let relative know that we have the option to make video phone call. He replied that he does not have smart phone, hopefully shortly rectify this. He wrote as well “thank you for the care all you lovely people give to his wife and all the others in the home.
March 2020 Relative of resident received from WL collage to alleviate the feeling of being far from his wife. He wrote that the collage gave him a lot of comfort and was thankful for that.
March 2020 The relative of resident wrote email to ask about resident and say thank you for the possibility of seeing his wife on 56th wedding anniversary. As this was difficult time of escalating coronavirus and visiting was suspended, we organised and decorated place in managers’ office to enable family to celebrate their BIG DAY. Husband wrote that he will not forget it.
April 2020 We created collage and asked family if this will be alright to send to them. There was sensible time as mum was on EoLC. Family received the collage and wrote email “Thank you Gosia couldn’t have wished her to be looked after by anyone else”.
April 2020 Family wrote email to Willow Lodge to say that family is thinking about their mum and to thank you for the care and dedication.
April 2020 Relative was calling WL to ask about mum’s condition. All information given. She said that she cannot imagine that her mum could be in better hands and she appreciates all care we give her mum especially in this difficult time of Coronavirus pandemic.
April 2020 Family of resident sent card to Willow Lodge to say thank you to all staff. They expressed that they cannot cuddle him at this sad time of coronavirus pandemic, but they know that WL staff have cared for him well and keeping him safe.
April 2020 Husband of resident was calling to ask how resident is doing. He said to Manager over the phone that he appreciates our job and we are doing marvellous job; he was very thankful for that. He said that he would like to help us and we can call him anytime when we need anything.
May 2020 Resident brought the basket with sweets and card to say” To all the amazing staff in Willow Lodge. Thank you for looking after mum and the other residents during this time. It is comforting to know you are all there when we can’t come to visit. Thank you so much.
May 2020 Family of resident brought to WL homemade shields for all staff and card to explain how to use it and she add “Stay safe”. [We sincerely appreciate that gesture towards WL.]
May 2020 Family brought card to say thank you for all staff of WL, he wrote “I appreciate all your efforts in making mum’s stay at the home as dignified + respectful as possible. Lots of love”
May 2020 Rai donated WL with masks, visors and gowns through “Coronavirus – care packages for vulnerable. She wrote “Every donor wants you to know you are cared for and appreciated.”
May 2020 We sent family collage for resident’s birthday. He sent email saying “Thank you so much for Birthday party. It was lovely to see u all, looked so well, thanks again, God Bless to u all”.
May 2020 Relative was asking about resident’s condition; she has been updated with all information. Relative wrote email so say thank you to all wonderful staff of WL for all we do for and other residents
May 2020 Relative brought two packs of gloves and big box of sweets to say thank you. He wrote “To Gohisha + staff, many thanks to you all for everything that you do for our loved ones”.
June 2020 Placement Officer wrote in the email “I am so pleased that new resident is more settled and she is looked after with the care and professionalism in your care home”.
June 2020 We organised birthday for resident, her husband wrote to WL staff: I must please take this opportunity to thank both you and your excellent staff on the way they all helped us to celebrate my darling wife's birthday last Friday. It was quite obvious that they did it, not just because they had to, but because of the esteem in which they hold my wife that they wanted to. Please do let your staff know just how much that my son and I appreciate what they did to make it such a wonderful moment. Special congratulations to your chef for an excellent birthday cake. I won't deny that a few tears were shed whilst we were there, and a few more when we got back home, but that just went to show how much we appreciate the special attention that you extend to all of your residents. Once again, a great big thank you to you all for all of your efforts, and we look forward to visiting again under "normal" circumstances. God bless you all!
June 2020 Relative received collage from the Activity Coordinator, she was thankful for that and wrote that her mum loved it.
July 2020 Husband wrote email to say thank you for collage and newsletter. He wrote as well “I speak regularly to the manager who keeps me up to speed, and I know my wife could not be more cared for.”
July 2020 Husband wrote in the email “Many thanks for all the caring given by you and your magnificent team”.
January 2021 The daughter of resident sent personalised Christmas Card and wrote "Thank you for all your hard work, for going above and beyond at this difficult time. I feel my mother could not be in better hands, as her health declines she still looks her old self giving her the dignity she deserves. A heartfelt thank you from the bottom of my heartXXX" Relative of resident
January 2021 Son of resident sent email and said thanks for the collage and his dad looks really happy. Relative of resident
January 2021 Daughter of resident said thank you very much for the collage and said thank you for the wonderful care. Relative of resident
January 2021 Sister of resident wrote email to say thank you for making such a memorable day for her sister. A job well done. Relative of resident
February 2021 Brother of resident called to ask about his sister's condition. He said we are doing a wonderful job. His sister looks very well and was very thankful for the care. Relative of resident
March 2021 Daughter was visiting resident and she wanted to do more to say thank you for the care delivered to her mum and she wrote feedback about the care at Willow Lodge on CQC website.
March 2021 Daughter of resident said thanks for the personalised collage - it was lovelyx
March 2021 Daughter of resident said thanks for photos of her mum's birthday and making it such a lovely day for her mum.
March 2021 Daughter thanked so much for the personal collage we sent and loves seeing them.
March 2021 Daughter of resident visited and expressed that she is very happy with the care we are delivering to her mum. Relative of resident
April 2021 Brother of resident said thanks for personalised collage and that his sister is looking very well.
April 2021 Daughter of resident said thanks for the personalised collage and for the update.
April 2021 Sister of resident thanked Willow Lodge so much for supporting her sister.
May 2021 Daughter of resident was very touched by the personalised collage and sent thanks for the wonderful care.
June 2021 Brother said thanks for personalised collage and thanks for wonderful work Willow Lodge are doing for his sister. He said she was looking so happy on his last visit. God bless to you all.
June 2021 A friend of resident said thanks for lovely pictures of her friend's birthday and making the day special for her.
July 2021 Brother of resident said thanks for everything and god bless all at Willow Lodge. His sister is looking very happy.
July 2021 Daughter of resident said thanks for the personalised collage, she said it was lovely.
July 2021 Niece of resident thought article on loved one was a great idea and looking forward to seeing the draft.
July 2021 Daughter of resident thought article in newsletter on loved one was a lovely idea.
July 2021 Son of resident said thank you for the personalised collage. He said mum looks like she is really enjoying herself.
July 2021 Brother of resident said he thought article on loved one for the newsletter was great idea. He wished everyone well at Willow Lodge.
July 2021 Daughter of resident said "what a super July newsletter. Thank you for sending".
July 2021 Daughter of resident said thank you very much for the email re: article in newsletter on loved one. She said by all means go ahead with the article she thought it was a great idea and very thoughtful.
July 2021 Daughter of resident thought article on loved one was a great idea.
August 2021 Daughter of resident was very touched by sympathy card. She said her mother was a remarkable woman with incredible knowledge and memory. She said she will not forget those people who have been closest to her mother in her last period of life and sending her very thankful regards.
August 2021 Son of resident said thank you for the collage. Mum looks like she is really enjoying herself which is great to see.
August 2021 Daughter of resident said thank you very much for the birthday collage of her mum and sends thanks to all the staff and for her birthday cake. 94 years old!! Wow!
August 2021 The son of resident said thank you for the lovely collage with the donkey. She looked like she enjoyed donkey therapy.
September 2021 Daughter of resident said thank you for the collage of her mum, they are all lovely x
September 2021 Sister of resident said the care you have provided to her sister since she has been resident at Willow Lodge has been admirable. She appreciates the friendliness and co-operation of the staff. She scored excellent in all areas on the customer satisfaction survey.
September 2021 Brother of resident said thank you for all the wonderful work we are doing. He scored outstanding in all areas in the customer satisfaction survey.
September 2021 Family of resident said Willow Lodge are outstanding and excellent in all areas of the customer satisfaction survey. They said although the rooms are well equipped they could be a bit bigger. They said management and staff are all excellent, well trained, caring and efficient. They are very pleased that their mum is at Willow Lodge.
September 2021 Family of resident scored excellent and outstanding in all areas of customer satisfaction survey. They said Willow Lodge has very caring staff.
September 2021 Family of resident scored excellent in all areas of the customer satisfaction survey. When asked what we do well they replied "Everything".
September 2021 Relative of resident scored excellent and outstanding in all areas in the customer satisfaction survey. When asked what we do well they replied "Perfect in every respect". When asked what we could do better they replied "Very difficult to improve on Excellent"!
September 2021 The relatives of resident scored excellent in all areas of customer satisfaction survey. She said the staff are always friendly and welcoming and very kind to her mother.
October 2021 Son of resident said thank you for the personal collage. He said mum looks really happy.
October 2021 Wife of resident said thank you for the lovely birthday collage. She said thank you soo much for the lovely birthday you give my husband. Thank you to all the staffxx
November 2021 A resident's wife said thank you for the collage and thank you to all the staff at Willow Lodge for making her husband feel special xx
November 2021 Husband of resident said continue with the grand job you have been doing as we are all with you. Give our sincere thanks and best to all those involved with the care of our loved ones.
November 2021 Sister of resident said she loves the collages and newsletter. Keep up the excellent work.
Thank you from relative I didn’t get the name of the young lady who I saw yesterday with my mum but I wanted to say a huge thank you for her kindness and patience. It was great to see mum and even though her cognition has been dialled down a little after the seizure, she looked great and has even put on a little bit of weight since I last saw her. Thank you for taking such great care of mum throughout all of this. She couldn’t be in better hands x